Description: This course is designed to show you how you can make customers feel that you are genuinely interested in them – interested in them as people, not merely as accounts.

Objectives: At the end of this course students will be able to:
• Understand how precious your clients are and how to look after them.
• Handle customer complaints.
• Create a customer care plan in your company.

Resources: Every Manager’s Desk Reference, 2002 The Penguin Group USA (inc).
Build a Business from your kitchen table, 2012 Sophie Cornish and Holly Tucker, Simon & Schuster UK Ltd

Language: English

Tutorss: Sankie Beukes

Units: 4, Tests: 4