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Expand/collapse blockMove block Information for lesson "Customer Care  "
Description: This course is designed to show you how you can make customers feel that you are genuinely interested in them – interested in them as people, not merely as accounts.
Objectives: At the end of this course students will be able to:
• Understand how precious your clients are and how to look after them.
• Handle customer complaints.
• Create a customer care plan in your company.
Resources: Every Manager’s Desk Reference, 2002 The Penguin Group USA (inc).
Build a Business from your kitchen table, 2012 Sophie Cornish and Holly Tucker, Simon & Schuster UK Ltd
Language: English
Tutorss: Sankie Beukes
Units: 4, Tests: 4
Lesson content
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