Description: This course is designed to show you how you can make customers feel that you are genuinely interested in them – interested in them as people, not merely as accounts.
Objectives: At the end of this course students will be able to: • Understand how precious your clients are and how to look after them. • Handle customer complaints. • Create a customer care plan in your company.
Resources: Every Manager’s Desk Reference, 2002 The Penguin Group USA (inc). Build a Business from your kitchen table, 2012 Sophie Cornish and Holly Tucker, Simon & Schuster UK Ltd